Privacy Policy — Green Basket Zunheboto
Effective Date: 29 August 2025
Introduction
Green Basket Zunheboto (“we”, “us”, “Green Basket”) operates an online grocery store and delivery service in Zunheboto, Nagaland, India. This Privacy Policy explains how we collect, use, store, share and protect personal information about customers and visitors to our website and mobile application.
1. Information We Collect
a) Information you give us
Contact & identity: full name, email address, phone number, delivery address, alternate contact.
Account details: username, password, order history, saved addresses, preferences.
Payment information: payment method details (we do not store full card data on our servers — card processing is handled by our payment processors).
Communication: messages, feedback, support requests.
b) Information we collect automatically
Usage data: pages visited, search queries, device and browser information, IP address, operating system, app version, timestamps.
Location data: approximate location (from IP) or precise location only if you permit it (for live tracking and delivery).
Cookies & similar technologies: session cookies, persistent cookies and analytics tags to improve service and remember preferences.
2. How We Use Your Information
We use your data to:
Process and fulfill orders, deliveries and returns/exchanges.
Process payments, billing and refunds (as per our refund policy).
Provide customer support and respond to enquiries.
Personalize your experience, recommendations and marketing (with your consent where required).
Improve, analyze and secure our services and detect fraud.
Send transactional messages (order confirmations, delivery updates) and—with your consent—promotional communications.
3. Legal Basis for Processing (Where Applicable)
We process personal data to perform the contract you enter when placing orders, to comply with legal obligations, and for our legitimate business interests (fraud prevention, service improvement, marketing with consent).
4. Sharing & Disclosure
We may share personal information with:
Service providers (payment processors, delivery partners, IT and hosting providers) who act on our behalf.
Legal or regulatory authorities when required by law, court order or to protect rights.
Business transfers: in the event of a merger, acquisition, or sale of assets (users will be notified of any material change).
We never sell your personal information to third parties.
5. Data Security & Retention
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss or misuse.
Payment card data is handled by PCI-compliant payment processors.
We retain account and transaction data while your account is active and for up to two (2) years after your last activity, unless a longer retention period is necessary for legal, tax or business reasons.
6. Your Rights & Choices
Subject to applicable law, you may:
Access, correct or update your personal information.
Request deletion of your account (note: order records required for tax or legal compliance may be retained).
Opt-out of marketing communications by following unsubscribe links or contacting us.
To exercise rights, contact: support@greenbasketzunheboto.com
or call +91-7632877307.
7. Children
Our services are not directed at children under 18. We do not knowingly collect personal information from children. If we learn we collected such data, we will take steps to delete it.
8. Third-Party Links & Services
Our website or app may contain links to third-party sites. This Privacy Policy does not apply to those sites; please review their policies separately.
9. Changes to This Policy
We may update this Privacy Policy. The “Effective Date” at the top will indicate the last revision. Continued use after changes means you accept the updated policy.
10. Contact Us
Green Basket Zunheboto
Zunheboto, Nagaland, India
Phone: +91-7632877307
Email: support@greenbasketzunheboto.com
