Frequently Asked Questions
Ordering & Delivery
Step 1: Browse our selection of products.
Step 2: Add items to your cart.
Step 3: Proceed to checkout, review your order, and confirm payment.
Step 4: Choose a delivery slot (if applicable) and finalize your order.
We currently deliver in Zunheboto, Nagaland. Enter your postal code on the homepage to confirm availability in your exact location.
Unfortunately, modifications or cancellations cannot be made once an order is placed. Please review your items carefully before confirming.
We aim to make your grocery delivery experience as convenient as possible. Here’s how our delivery process works:
No Fixed Time Slots:
We currently do not offer specific delivery time slots. Once your order is confirmed, our delivery team will prepare and dispatch it as quickly as possible.Delivery Timing:
Deliveries are made during our operational hours (7:00 AM to 6:00 PM, Monday to Saturday). The delivery person may arrive at any time within this window, depending on your location in Zunheboto, Nagaland, and the availability of our delivery team.Real-Time Updates:
You’ll receive SMS or app notifications to keep you informed about your order’s status, including when it’s out for delivery.Contactless Delivery:
If you prefer no direct interaction, select the "Contactless Delivery" option at checkout. Your order will be left at your doorstep safely.Need Assistance?
If you have specific timing concerns, feel free to contact us at help@greenbasket.shop or +91 7632877307. While we cannot guarantee exact timings, we’ll do our best to accommodate your request.
Yes! Select the "Contactless Delivery" option at checkout, and your order will be safely left at your doorstep.
We may substitute it with a similar product of equal or greater value. You can disable substitutions in the checkout settings under "Substitution Preferences".
Payments & Pricings
We accept:
Credit/debit cards (Visa, Mastercard, etc.)
Digital wallets (PhonePe, Google Pay, Paytm, Razorpay)
Cash on delivery (available for select areas).
Yes, a minimum order of ₹499 is required to qualify for delivery.
Delivery fees vary based on order size and delivery time. Details are available on your cart page before checkout.
Enter your code in the "Promotions" field during checkout, and the discount will be applied to your total.
Account & Technical Issues
No, you can check out as a guest. However, creating an account saves your details for faster future orders and exclusive offers.
Click "Forgot Password" on the login page, and we’ll email you a link to reset your password securely.
Refresh the page or clear your browser cache.
Ensure your app is updated to the latest version.
If issues persist, contact our support team at help@greenbasket.shop.
Product Quality & Updates
We partner with trusted local suppliers and follow strict quality checks during packing and delivery to guarantee freshness.
Report the issue within 1 hour of delivery via your account or email help@greenbasket.shop. We’ll refund or replace the item promptly.
Perishables: Non-returnable due to hygiene reasons.
Non-perishables: Contact us within 24 hours for quality-related issues.
Miscellaneous
Yes! Explore our "Gift Cards" section or set up recurring orders with "Subscribe & Save" for convenience and discounts.
Reach us via:
Live Chat: Available on our website/app.
Email: help@greenbasket.shop
Phone: +91 7632877307 (Monday to Saturday 7:00 AM to 06:00 PM)
Yes! We prioritize recyclable and biodegradable materials to minimize environmental impact.
Delivery schedules may vary on holidays. Check our "Holiday Hours" page or contact support for updates.