Refund & Return Policy

Effective Date: 29 August 2025

⚠ Important — No Refunds: All sales on Green Basket are final. We operate a strict No Refund policy. Please read this policy carefully before placing orders.

1. No Refunds (General)

Once an order is confirmed and delivered, we do not provide refunds, partial refunds, or cash reimbursements for any reason, including change of mind, wrong selection by the customer, late delivery, or dissatisfaction with taste/brand unless otherwise specified below.

2. Returns — General Rule (No Returns)

We do not accept returns of groceries, perishables or packaged goods after delivery due to hygiene and safety reasons.

3. Limited Exceptions (Company Discretion)

To maintain fairness, we will consider remedies in limited cases only if reported immediately and documented as follows:

a) Damaged or Spoiled Items on Delivery

If an item is visibly damaged, leaking, or clearly spoiled at the time of delivery, you must:

  • Refuse acceptance or accept the order but mark the delivery receipt and inform the delivery person; and
  • Report the issue to our support team within 30 minutes of delivery by calling +91 7632877307 or emailing greenbasketzbto@gmail.com with photos and order ID.
🔄 Replacement Timeframe: If verified, we may offer a replacement for the affected item(s), delivered within 1–3 business days. We will not issue cash refunds.

b) Wrong Item Delivered (Our Error)

If we deliver an item that is materially different from what you ordered, report immediately (within 30 minutes) with photos and order ID.

🔄 Replacement Timeframe: If our error is confirmed, we may offer a replacement within 1–3 business days. No cash refunds.

c) Items Missing from Order

If items are missing from the delivered package, report within 2 hours of delivery with your order ID and delivery photos.

🔄 Replacement Timeframe: Verified missing items may be redelivered within 1–3 business days at our discretion.

4. How Remedies Are Provided

Remedies (replacement only) are at Green Basket’s sole discretion and subject to verification.

5. Cancellation Before Delivery

Once an order is placed and payment processed, cancellation by the customer is not permitted. If you contact us immediately after placing an order, we may attempt to cancel but cannot guarantee success.

💳 Refund Timeframe: If cancellation is possible and payment has been taken, any reversal will be credited to your original payment method within 4–7 working days, subject to Payment Processor timelines. Our standard position remains no refunds.

6. Chargebacks & Fraud

Attempting to dispute a legitimate charge after receiving goods (chargeback) is considered fraud. We reserve the right to contest such disputes and take appropriate action.

7. Contact for Claims

📞+91 7632877307
✉️greenbasketzbto@gmail.com

Include: Order ID, date/time of delivery, photos and a brief description.