Frequently Asked Questions

Ordering & Delivery

1. How do I place an order?

Step 1: Browse our selection of products.

Step 2: Add items to your cart.

Step 3: Proceed to checkout, review your order, and confirm payment.

Step 4: Choose a delivery slot (if applicable) and finalize your order.

2. What delivery areas do you serve?

We currently deliver in Zunheboto, Nagaland. Enter your postal code on the homepage to confirm availability in your exact location.

3. Can I modify or cancel my order after placing it?

Unfortunately, modifications or cancellations cannot be made once an order is placed. Please review your items carefully before confirming.

4. How do delivery time slots work?

We aim to make your grocery delivery experience as convenient as possible. Here’s how our delivery process works:

  1. No Fixed Time Slots:
    We currently do not offer specific delivery time slots. Once your order is confirmed, our delivery team will prepare and dispatch it as quickly as possible.

  2. Delivery Timing:
    Deliveries are made during our operational hours (7:00 AM to 6:00 PM, Monday to Saturday). The delivery person may arrive at any time within this window, depending on your location in Zunheboto, Nagaland, and the availability of our delivery team.

  3. Real-Time Updates:
    You’ll receive SMS or app notifications to keep you informed about your order’s status, including when it’s out for delivery.

  4. Contactless Delivery:
    If you prefer no direct interaction, select the "Contactless Delivery" option at checkout. Your order will be left at your doorstep safely.

  5. Need Assistance?
    If you have specific timing concerns, feel free to contact us at help@greenbasket.shop or +91 7632877307. While we cannot guarantee exact timings, we’ll do our best to accommodate your request.

5. Do you offer contactless delivery?

Yes! Select the "Contactless Delivery" option at checkout, and your order will be safely left at your doorstep.

6. What if an item is out of stock?

We may substitute it with a similar product of equal or greater value. You can disable substitutions in the checkout settings under "Substitution Preferences".

Payments & Pricings

7. What payment methods do you accept?

We accept:

  • Credit/debit cards (Visa, Mastercard, etc.)

  • Digital wallets (PhonePe, Google Pay, Paytm, Razorpay)

  • Cash on delivery (available for select areas).

8. Is there a minimum order amount?

Yes, a minimum order of ₹499 is required to qualify for delivery.

9. Are there delivery fees?

Delivery fees vary based on order size and delivery time. Details are available on your cart page before checkout.

10. How do I apply a discount code?

Enter your code in the "Promotions" field during checkout, and the discount will be applied to your total.

Account & Technical Issues

11. Do I need an account to place an order?

No, you can check out as a guest. However, creating an account saves your details for faster future orders and exclusive offers.

12. If I forgot my password. How do I reset it?

Click "Forgot Password" on the login page, and we’ll email you a link to reset your password securely.

13. The website/app isn’t working. What should I do?

  • Refresh the page or clear your browser cache.

  • Ensure your app is updated to the latest version.

  • If issues persist, contact our support team at help@greenbasket.shop.

Product Quality & Updates

14. How do you ensure product freshness?

We partner with trusted local suppliers and follow strict quality checks during packing and delivery to guarantee freshness.

15. What if I receive a damaged or incorrect item?

Report the issue within 1 hour of delivery via your account or email help@greenbasket.shop. We’ll refund or replace the item promptly.

16. What is your return policy?

  • Perishables: Non-returnable due to hygiene reasons.

  • Non-perishables: Contact us within 24 hours for quality-related issues.

Miscellaneous

17. Do you offer gift cards or subscriptions?

Yes! Explore our "Gift Cards" section or set up recurring orders with "Subscribe & Save" for convenience and discounts.

18. How do I contact customer support?

  1. Reach us via:

19. Are your packaging materials eco-friendly?

Yes! We prioritize recyclable and biodegradable materials to minimize environmental impact.

20. Do you deliver during holidays?

Delivery schedules may vary on holidays. Check our "Holiday Hours" page or contact support for updates.